Question 1

What is FTTH?
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Accepted Answer

Fiber-to-the-home (FTTH) or 100% Fiber Network is a cable that contains glass/plastic fibers that transmit light instead of electricity, thus promising superior speed. As a case in point, consider Google Fiber that offers speeds of up to 1Gbps, while a normal cable connection would max out on 200Mbit/s.

Question 2

What is a Smart Router?
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Accepted Answer

The Tata Play Fiber Smart Router is a ONT + Router. It is a dual band router that has 2.4GHz & 5GHz

Question 3

How to make the most of your Smart Router?
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Accepted Answer

1. Connect Directly: Direct LAN/ethernet cables provide faster speeds.

2. Reboot Routine: Restart your router regularly to ensure the driver software is up to date.

3. Turn-off devices not in use: Devices/Apps not in active use consume bandwidth. Turning them off frees up bandwidth for use.

Question 4

What plans are available for Enterprise Customers / SMEs?, full_html

Accepted Answer

For Enterprise Customers and SMEs we provide 1, 3, 6 and 12-month plans consisting of 4,5 and 10  (TB) data limits across India. There is a one-time non-refundable charge of Rs.5000 towards installation for all plans.All Enterprise plans come bundled with 1 static IP. Additionally, landline service will also be included.

Question 5

How is Tata Play Fiber different from regular broadband?, full_html

Accepted Answer

Tata Play Fiber uses advanced fiber optic technology, which ensures faster and more stable internet speeds compared to regular broadband connections that use traditional copper cables. Plus, the router is equipped with gigabit ports to support speeds of up to 1 Gbps. We also offer Wi-Fi 6 router and mesh router with 1GBPS plans

Question 6

How can I change my current Tata Play Fiber plan?, full_html

Accepted Answer

To change your plan, log into the Tata Play Fiber app, go to the "My offers" section, and choose the recommended option to upgrade your plan.

Question 7

Is Tata Play Fiber wireless?, full_html

Accepted Answer

Yes, Tata Play Fiber provides a free WiFi router, so you can use the internet wirelessly in your home.

Question 8

How can I check my Tata Play Fiber broadband usage?, full_html

Accepted Answer

You can easily check your broadband usage through the Tata Play Fiber app. Once logged in with your registered mobile number, you’ll see your broadband usage under the “Data Consumed” option

Question 9

Why is Tata Play Fiber the best option for my home?, full_html

Accepted Answer

Tata Play Fiber offers top-quality internet with fiber optic technology, delivering speeds of up to 1 Gbps. Along with the internet connection, you also get a free router* and enjoy benefits like unlimited calls and access to entertainment apps.

Question 10

Will I get a landline phone with the broadband connection?, full_html

Accepted Answer

You’ll get unlimited local and STD calls on request, but Tata Play Fiber does not provide a landline phone or receiver.

Question 11

Will I get the full broadband speed promised in my plan?, full_html

Accepted Answer

Yes, The actual internet speed will be same as promised. This will be confirmed before installation.

Question 12

How much do I pay for the broadband router?, full_html

Accepted Answer

The Smart router is provided at no extra cost. However it is the property of Tata Play Fiber and hence needs to be returned at the time of disconnection of services.

Question 13

How long does it take for my new broadband connection to become active?, full_html

Accepted Answer

Your new broadband connection will be activated within 4 hours as per your scheduled appointment

Question 14

How to get a new Tata Play Fiber connection? , full_html

Accepted Answer

Step 1: Go to India's Best Internet Connection SectionStep 2: Select the 'City' & Society/LocalityStep 3: Fill in your Name, Contact Number, and check the selected City & Society/Locality/Pincode, before hitting the submit button. Our Tata Play Fiber representative will call you within 24 hrs to initiate the onboarding process

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